Do we have to move our domain to you?

No. The domain stays registered in your name wherever it currently lives. We point it at the infrastructure and manage the DNS records for you, or we leave that with you if you would rather hold it. Either way it is your asset and we do not take custody of it.

What happens if the site goes down?

Monitoring alerts us, and in most cases we are working on it before anyone tells us. If a bad update caused it, the nightly backup means a rollback rather than a debugging session. What we will not do is pretend outages never happen. Anyone promising you that is selling.

Is our email actually separate from the website?

Yes, and that is deliberate. Web traffic and mail have different failure modes, and keeping them apart means a problem on one side does not take the other with it. It also protects your sending reputation, which is the part that costs real money when it goes wrong.

We already have hosting. Is switching disruptive?

Usually less than people expect. Migrations are planned around your quiet hours, DNS changes are staged, and the old site stays up until the new one is verified. We will give you an honest picture of the downtime window rather than promising none.

Can we get access to the server ourselves?

You get a control panel for the things owners actually need: content, users, mailboxes. Deep server access is not handed out by default because the shared responsibility gets muddy fast. If you have a technical person who genuinely needs it, tell us and we will work it out with you.

Infra

Q: What is not included?

Custom application hosting, anything needing a compliance regime we have not scoped with you, and anything requiring us to take custody of card data. If that is what you need, we will say so early rather than three weeks in.

Your website deserves it’s own address, not a shared one.

Most sites run on shared hosting, which means one server, hundreds of strangers. A noisy neighbor slows your load times, tanks your email deliverability, or takes the whole box down for a day. None of that is under your control, and none of it is your fault, but it’s your problem.

Virtucom clients don’t share. Your site runs on our own dedicated server with our own IP addresses . Your page speed is yours. Your sender reputation is yours. A neighbor's bad week stays their problem, not yours.

Backups, patching, security scanning, and SSL are handled on a set maintenance schedule never at random, and monitored around the clock. When something needs attention, we typically catch it before you do.

Infrastructure should be the one part of your marketing you never have to think about.

See what's included →

The four pieces

Each one has its own page, because each is a different job.

Piece	What it covers	From
Dedicated hosting	Our own dedicated server and IP addresses instead of a public shared pool	Basic
Secure email	25GB mailboxes at your domain, off the shared deliverability pools	Basic
Domains and DNS	Registered in your name, renewals watched, records managed	All plans
Backups and security	Hardening, patching, scanning, and nightly off-machine backups	All plans

It is yours, and it stays yours

Registered in your name and owned outright; yours to take with you if you ever leave. We operate it; you own it . Most of what runs on this infrastructure is automation following fixed, repeatable steps , which is a big part of why the monthly cost stays where it is.

What is not included.

Custom application hosting, unscoped compliance regimes and card-data custody. See the full list and what to do if you need one of these on managed services page.

For questions specific to each piece of the infrastructure, visit its own page: hosting, email, domains and DNS, backups and security.

When something breaks

It will, eventually. What matters is who finds out first, and what state the recovery starts from.

Our infrastructure is monitored continuously, with checks just minutes apart, and the alerts come to us, not you. Backups run nightly and are stored off the machine they came from . Escalation goes to a named person, and the fix addresses the step that allowed the failure in the first place. How each of these works, and what a restore actually looks like, is covered on backups and security.

Duplicate navy forms linked together, representing a second copy held elsewhere.

Infrastructure is the part you should never have to think about.

Tell us what you're running on now, and we'll tell you whether moving makes sense, including when it doesn't.

Find the right fit → See the plans →

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