Somewhere along the way the website needed updating, the email stopped working properly, someone said you should be posting more, and a customer asked a question you did not see for three days. None of it is your actual job, and all of it lands on you anyway.
This is the plainest version of what we do. You keep running the business. We run the part that keeps the business findable, reachable and open looking.
A hosting company, a domain registrar, an email provider, a social scheduler, a review tool, whoever built the site three years ago, and a freelancer who answers sometimes. When something breaks at ten on a Friday, every one of them says it is somebody else.
You will never need to worry about going to several places to get things done. One bill, one team, and a single point of accountability when something needs fixing.
On our own dedicated server, off the public shared pools Off The Public Pools Cheap hosting parks you on a public pool with hundreds of strangers, so a spammer next door can put your invoices in junk folders. Our own server and our own addresses keep speed and sending reputation inside this operation, and a dedicated IP of your own is available if you want one. Learn more → , backed up nightly, patched and scanned without you thinking about it.
Sometimes yes, and we will say so. The entry tier exists precisely for businesses that need a credible front door and working email and nothing more, and you only pay for the pieces you take. If somebody is trying to sell you a full marketing program when you have four customers a week, they are selling rather than advising.
Then we keep it. Plenty of clients come to us with a site that works fine and simply needs somebody responsible for it. Rebuilding is a choice, not a requirement. However we do recommend WordPress and self custody.
No. Your domain and DNS stay in your name, the site is open source software you own, and your email accounts are yours. If you ever leave we hand you a full export and help you move. Most clients stay, and the ones who go, go with everything.
You contact one team, and that team is responsible for sorting it regardless of which piece failed. That is most of what you are buying: not having to work out whose fault it is.
A conversation at the start, then very little. The whole point is that it runs without you in the loop, and you hear from us when something needs your decision rather than for status updates.
Tell us where your business actually is and we will tell you which tier fits, including when a cheaper one would serve you better.