Most inquiries arrive when nobody is at a desk, and most of them are the same handful of questions. The cost of not answering is not a complaint, it is silence: they ask somebody else instead.
This is the half of the operation that responds. It answers from material you approved, hands over anything needing judgment, and never leaves a customer at a dead end.
| What it is | What it does |
|---|---|
| Chat support | On every plan: answers on your site around the clock from your own approved material, carrying out real requests rather than only looking things up Its Own Knowledge, Per Business Each account gets its own assistant with its own knowledge base. It can be specific about your cancellation policy because it only has one business to know. Customer answers → |
| Voice agents | A phone number that answers, reads an email address back before saving it, emails you a summary of every call, and passes on anything that needs a person |
| Reviews and reputation | Every customer invited the same way, the platforms your sector uses watched, replies drafted for you to approve The Same Ask For Everyone Every customer gets the identical invitation to leave a public review. A second channel means problems also reach you directly, in addition rather than instead. Steering by mood is called review gating and it is prohibited. Reviews and reputation → |
Anything a person needs to see reaches one, with the whole conversation attached. Response times are set out on service plans.
Three questions about the inquiries you get now, and we will tell you what is worth automating and what is not.